At SHELTER, Inc. we offer a variety of employment opportunities, a culture that supports diversity, enthusiasm and respect with competitive compensation packages, including health and dental insurance, paid time off and retirement benefits.
JOB POSTING: Program Manager
Applicants are requested to provide a cover letter along with a resume.
SHELTER, Inc. is an independent, community-based, not-for-profit organization established in 1986 to lead Contra Costa County’s effort to eliminate homelessness. Since then, we have helped over 80,000 people to avoid losing their housing or make the transition from homelessness to self-sustainability.
SHELTER, Inc.’s mission is to prevent and end homelessness for low-income, homeless, and disadvantaged families and individuals by providing housing, services, support, and resources that lead to self-sufficiency. We do this by focusing on three essential areas: 1) preventing homelessness (furnishing immediate short-term rental assistance and financial planning guidance); 2) ending homelessness (making available emergency shelter, permanent housing, education, counseling and employment services); and 3) providing affordable housing (SHELTER Inc. owns or leases hundreds of units to house those most vulnerable in our community). Our programs encompass multiple strategies including low-income affordable housing, permanent supportive housing, rapid re-housing, emergency family shelter, rental assistance, and employment services. We serve all populations including the disabled, veterans, and domestic violence victims. Every year we assist over 500 families with more than 1,000 children and an additional 500 individuals, totaling over 2,500 lives.
SHELTER, Inc. is expanding its services and programs so we are currently recruiting for a number of Program Managers. Successful candidates will:
• Be innovative, flexible, and able to establish strong internal and external working partnerships
• Value a learning environment and have experience developing staff
• Thrive in a fast paced work environment
• Have an urgency and commitment to help individuals and families retain, regain and maintain housing stability and greater self-determination
• Be able to balance multiple, and sometimes conflicting, staff, client, management, and strategic priorities
• Have experience managing staff, contracts, and budgets
• Be comfortable interacting directly with program participants that could include individuals and families experiencing homelessness who may also be veterans, have a history of incarceration, be survivors of interpersonal violence, and/or challenged by physical, or substance abuse disabilities homeless families, and or cognitive, mental health patients.
• Manage program and staff to achieve all program and contractual deliverables, including reporting and meeting deadlines.
• Conduct periodic case reviews with case managers to monitor applicant’s needs assessment, eligibility confirmation processes, monitor progress, and fine-tune intervention strategies and techniques.
• Continually evaluate the overall quality and effectiveness of program design and services; recommend adjustments to improve outcomes and contractual obligations; prepare for and present program reviews.
• Provide top quality external and internal customer service with an emphasis on responsiveness, confidentiality, consistency, and non-discrimination.
• Establish and monitor caseloads and work activities of direct reports to ensure service delivery and contract outcomes.
• Model and promote agency values, customer service, professional standards and Code of Conduct.
• Extensive knowledge of best practices in the homeless intervention field, i.e. housing first/rapid re-housing, strength-based resiliency model, trauma-informed care, motivational interviewing, etc.
• Thorough knowledge of social services network and experience developing collaborative partner relationships with community allies
• Leadership skills including managing budgets, capacity to set and achieve goals, plan and facilitate meetings and group processes, negotiation and mediation skills, maintain patience and tolerance, tact/diplomacy in stressful situations, integrity and cultural competence, commitment to support diversity, equity, and inclusion, and ability to provide and receive constructive feedback, ethics
• Professionalism and leadership in maintaining confidentiality with all records, including organizational and individual information, setting appropriate boundaries, knowledge of, and adherence to, applicable laws and regulations.
• Bachelor’s degree in social work, social sciences or a closely related field of study (significant related work experience in lieu of a credential will be considered).
• At least three years of experience working with low income and/or homeless individuals and families.
• At least two years of experience in supervising three or more staff.
• Typing skills and computer proficiency (Microsoft Word, Outlook, PowerPoint and Excel).
• Experience with HMIS systems, databases and administrative/office management responsibilities.
• Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals, including ability to compute rate, ratio, and percent, and use skills to analyze budgets and program outcomes.
• Ability/willingness to work flexible hours.
• Personal experiences or empathy that demonstrates the ability to relate to those experiencing homelessness and making the transition to housing stability and greater self-sufficiency.
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.
• Current valid drivers’ license and proof of insurance.
• Must successfully pass a criminal background check.
• Master’s degree in social work, social sciences, or an applicable field of study
• Experience and current professional credential or licensure equivalent to MSW, LCSW, MFT, etc.
• Five years of direct experience working in housing or service programs working directly with low-income, homeless, and disadvantaged persons.
• Three years of experience in providing supervision to five or more direct service staff.
• Access to reliable personal transportation, including a DMV record that permits driver to be insured.
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.
The employee is expected to be able to drive within Northern California around 30% of the time.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.
Excellent benefits including Medical, Dental, Life, Vision, LTD, AD&D, 403b retirement plan, Flexible Spending Account, EAP and AFLAC. In addition, SHELTER, Inc. provides 14 paid holidays per year, plus a floating holiday to be taken on or around your birthday and 18 days of PTO per year!
SHELTER, Inc. is an Equal Opportunity Employer.
All applicants will be afforded equal opportunity without discrimination because of race, religion, sex, marital status or sexual orientation, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military status.