Case Manager - Concord, CA

Who we are: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead Contra Costa County's effort to eliminate homelessness.

Our Mission: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

What you will do: Working mostly from our Fairfield office this position assists and aids program participants with effectively setting, managing and attaining their goals to become self-sufficient and financially independent whether through employment or assistance with social services. The Case Manager may perform home visits, work a flexible schedule, and must be willing to accommodate participants who are available only during the evening or on weekends. Occasional work from our Main Office in Concord CA is required.

You will: 

Screen prospective program participants for eligibility. Provide complete information regarding program services, expectations, rights and responsibilities.

Obtain and review necessary case acceptance authorizations/consents including income verification and other documentation to determine eligibility for program and services; review with supervisor.

Complete assessments including HMIS Intake, VI-SPDAT, and Housing Retention Assessment and use information to evaluate participant strengths, needs, and risk indicators.

Conduct interviews, access resources to gather information for factual base on which to formulate a plan.

Critically analyze information gathered during assessment phase and apply in the formulation of a plan.

Demonstrate knowledge and understanding of participant health and social presenting risks and apply appropriate risk stratification.

Convey knowledge of health and/or social service delivery model to participants.

Establish participant goals based on appropriate resource utilization, participant consensus, and level of care and services required.

Carry a caseload of 20-50 (as determined by service type) households in need of housing assistance, maintaining regular contact with program participants, other service partners, etc.

Who you are:

Knowledge of social service resource systems and self-help intervention strategies.

Independently counsel populations of mental health, substance abuse, homeless individuals

Knowledge and skills in handling substance abuse and mental health issues.

Knowledge of public benefits and financial resources available in the community.

Ability to successfully develop relationships utilizing motivational interviewing techniques.

Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care.

Knowledge of family budgeting and money management.

Thoroughness and accuracy with data collection, entry and quality control in a web based database.

Patience/tolerance and tact/diplomacy.

Knowledge of family budgeting and money management.

Clear/firm-yet-flexible boundaries, consistent energy level and positive demeanor.

Thoroughness and accuracy with data collection, entry and quality control in a web based database.

Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.

Strong oral/written communication and listening skills.

Self-motivated and accountable for work time and other agency resources.

Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

Well organized: able to effectively manage multiple assignments to meet project deadlines.

You should have:

Associates degree in social services or related area, certification from a two year program in related area, and/or a combination of education and experience that demonstrates a capacity to help people coming from crisis situations and traumatizing circumstances to develop self-sustainability.

Experience working with low income and/or homeless populations.

Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)

Proficient typing skills.

Ability and willingness to work flexible hours to accommodate participants available during the evening or on weekends.

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.

Must successfully pass a criminal background check.

It would be nice if you had:

Bachelor’s Degree with emphasis in social services, psychology or related fields

Experience working with people in low-income subsidized housing arrangements and/or supportive housing programs.

Bi-Lingual English Spanish

SHELTER, Inc. Benefits: 
Medical, Dental, Vision, Life Insurance, AD&D, LTD, EAP, Aflac Voluntary Insurances, Flexible Spending Account, 403b Retirement Plan, 14 paid holiday (including one on or around your birthday) and 18 days of Paid Time Off to start!

To Apply: Email your cover letter and resume to 

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