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Development Associate- Donor Database Coordinator

ORGANIZATION: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead Contra Costa County's effort to eliminate homelessness. We now serve Contra Costa, Solano and Sacramento Counties.

MISSION: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

PURPOSE of ROLE: This position is responsible for the daily operation of SHELTER, Inc. fundraising database, which includes keeping accurate donor records, gift entry and processing, gift acknowledgement and reporting, and the implementation of tactics to raise contributed income through events and direct mail appeals.

RESPONSIBILITIES:

Maintain DonorPerfect database system and ensure that all donor and constituent records are up-to-date.

Process and oversee gift entry and management of all charitable, in-kind, matching, third-party and planned gifts.

Generate gift acknowledgment letters and ensure that donors are acknowledged using timely, effective and consistent methods.

Assist in the coordination of donor prospect research and updating the prospect database.

Responsible for the administration of DonorPerfect with other database systems and payment processing platforms; during special event seasons, reconcile data between systems maintaining contacts and financial integrity.

Data Output, Mailing Lists and Direct Mail Coordination – design and implement database queries in response to requests for information providing timely and accurate records, reports and lists (mailing lists and labels, volunteer call sheets, donor lists, etc.)

Responsible for ongoing monthly and year-end revenue reconciliations and audit requests with the Finance Team; produce financial, statistical and demographic reports as needed.

Serve as SHELTER, Inc.’s expert go-to person for the development database and third party systems utilized in the execution of appeals, including providing training for volunteers, new employees, etc. and assisting this group on an ongoing basis in their use of DonorPerfect and other systems.

Manage utilization and create online framework of event software and other software to support SHELTER, Inc. events and programs (event sales, registration, processing and stewarding all monetary gifts to the event)

Support a range of pre and post event tasks for SWING, Gala, and other cultivation events and participate as needed. Provide leadership and facilitation of special event planning and logistics with primary responsibility for event execution.

Conduct outreach and recruitment, structure, communications, and logistical coordination in the establishment of a young professional’s cohort to grow the pipeline of donors and volunteers.

Serve as back up and support for Volunteer Coordinator in accepting in-kind donations from Reception.

Additionally, this position supports the development team with administrative and support duties as needed.

Other duties as assigned.

EXPECTED PROFICIENCIES:

Excellent attention to detail and strong organizational skills

Exceptional verbal and written communication skills

Discretion while working with confidential and sensitive information

Available for occasional night and weekend events

Advanced working knowledge of Microsoft Office products

Understanding of principles and strategies of philanthropy and non-profit accounting basics

Must possess excellent organization skills

Strong interpersonal skills, with analytical skills, positive demeanor, and strong desire to provide a quality customer service to internal teams and external stakeholders.

Proficient in Microsoft Excel, Word and Powerpoint

MINUIMUM QUALIFICATIONS:

Associate’s Degree or equivalent experience.

2-3 years of professional work experience

Demonstrated ability to work within a time-sensitive, highly participatory and collaborative environment with strong team orientation

Must drive personal car on behalf of agency business and have a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.

Must successfully pass a criminal background check. 

PREFERRED QUALIFICATIONS:

Bachelor’s degree in social science or other relevant field

2 -3 years of Development and fundraising experience

DonorPerfect, Raiser’s Edge, Salesforce or other relevant software experience.

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

PHYSICAL DEMANDS:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.

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