Who we are: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead Contra Costa County's effort to eliminate homelessness. We now serve Contra Costa, Alameda and Solano Counties.
Our Mission: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.
What you will do: This position interviews participants and prospective clients to determine their eligibility for a wide range of social services. Gathers and verifies information. Assists participants and clients to complete application forms for government and other social services and submits for approval.
· Work with Case Managers to engage participants in need of services and identify potential candidates
· Performs interactive interviews to elicit eligibility information, obtain and/or verify financial, employment, tax and personal demographic information and determine eligibility for public assistance programs and services
· Explains regulations, rules, and policies to clients and apprises them of their rights, responsibilities, and eligibility for participation in various public assistance programs and services
· Work with a core group of individuals consistently over time in order to create a plan to meet their needs, particularly with those who may not independently seek services
· Proactively initiate non-judgmental conversation and a consistent presence
· Assist individuals applying for disability benefits using the eligibility components;
· Initiate paperwork with consumers by filing initial documentation of representation with SSA office
· Complete interviews with participants to gather information to complete SSI/SSDI applications
· Gather medical records and other information to complete SSI/SSDI applications
· Write Medical Summary Reports for participant applications
· Accompany participants to appointments at the Social Security Administration and maintain communication with Social Security Administration (SSA) and the California State Disability Department regarding cases
· Coordinate visits to medical doctors, psychiatrists, and other specialists to obtain evidence for case
· Consult with team members on strategies
· Provide case management assistance and coordinate complex needs of multiple individuals within a larger continuum of care
· Identify other community resources and provide in-depth referrals to housing and medical and mental health services
· Maintain records in EHMIS, including progress notes, incident reports, referrals, and psychosocial assessments in timely manner
· Represent SHELTER, Inc. and the Homeless Programs at trainings, community meetings, and other venues as needed
· Attend any trainings/certifications as required
· Perform other duties as assigned
Who are you?
· Knowledge of social service resource systems (SSI, SDI, Medi-Cal, etc.).
· Knowledge and skills in handling substance abuse and mental health issues.
· Knowledge of public benefits and financial resources available in the Fairfield community.
· Ability to successfully develop relationships utilizing motivational interviewing techniques.
· Knowledge of family budgeting and money management.
· Thoroughness and accuracy with data collection, entry and quality control in a web based database.
· Patience/tolerance and tact/diplomacy.
· Clear/firm-yet-flexible boundaries, consistent energy level and positive demeanor.
· Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.
· Strong oral/written communication and listening skills.
· Self-motivated and accountable for work time and other agency resources.
· Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
· Well organized: able to effectively manage multiple assignments to meet project deadlines.
You should have:
· Bachelor’s degree in human services or related field.
· 2 years of experience working directly with individuals experiencing homelessness who have mentally illness and/or are dually diagnosed
· Knowledge of mental health and substance abuse clinical techniques
· Knowledge of East Bay (Contra Costa and Solano Counties) area social service resources
· Superior interpersonal, oral communication, writing, and computer skills;
· Superior organizational skills and attention to detail; ability to prioritize multiple tasks and meet frequent deadlines;
· Ability to build rapport with a diverse population, developing trust and conducting interviews in non-traditional settings and unstructured environments
· Ability to cultivate partnerships and positive relationships with other providers and community stakeholders;
· Must drive personal car on behalf of agency business and have a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
· Must successfully pass a criminal background check.
Nice to have:
· Five years’ experience working as an Eligibility Specialist
· Master’s Degree with emphasis in social services, psychology or related fields
· Familiarity with federal and state public benefits programs and/or SOAR
· SOAR Certification
SHELTER, Inc. Benefits:
Medical, Dental, Vision, Life Insurance, AD&D, LTD, EAP, Aflac Voluntary Insurances, Flexible Spending Account, 403b Retirement Plan, 14 paid holiday (including one on or around your birthday) and 18 days of Paid Time Off to start!
To Apply:Email your cover letter and resume to email@example.com.