Employment Specialist

Who we are: Established in 1986, SHELTER, Inc. provides an integrated continuum of services to families and individuals facing eviction, living on the streets or unable to obtain rental housing. Three core values reflect the culture of SHELTER, Inc.: Integrity, Compassion, and Accountability.

Our Mission: The mission of SHELTER, Inc. is to prevent and end homelessness for low-income, homeless, and disadvantaged families and individuals by providing housing, services, support, and resources that lead to self-sufficiency.

What you will do:

Employment Specialists must be skilled working with participants who have experienced severe trauma and are struggling to improve their circumstances. Employment Specialists are expected to adhere to the highest standards of human service delivery, professional conduct, responsibility and social service ethics in the performance of their job assignment at all times. The Employment Specialist must be adept at collecting, entering and using data to drive high quality performance. The Employment Specialist may work a flexible schedule and must be willing to accommodate participants who are available only during the evening or on weekends. (Current openings in our Employment Services and HVRP Programs)

What you will do:

·         Screen prospective program participants for services eligibility.

·         Gather income verification and other necessary documentation for those eligible for temporary financial assistance needs and other support services, informing participants of their rent/deposit obligations and other requirements.

·         Completes assessments of new clients that include the HMIS Intake, VISPDAT, and Housing Retention Assessment. Complete a Participation Contract with each applicant after service identification process is completed.

·         Keep current on best practices in the socials services and housing placement fields.

·         Connect and maintain liaison to internal and external service resources.

·         Carry a caseload of 20-50 (as determined by service type) households in need of housing assistance, maintaining regular contact with program participants, other service partners, etc.

·         Help program participants develop Service Action Plan in which they self-define attainable goals and time-specific task commitments for acquiring the skills and resources required for successful stabilization of their households.

·         Share information with program participants related to personal/family budgeting and financial management, including support with filing tax returns, filing for Earned Income Tax Credit, banking and credit repair.

·         Help program participants connect to public and private service resources available to assist them in attaining their stabilization, and follow-up on referrals to encourage participants’ forward momentum/progress.

·         Maintain liaison to service partners via case conferences and 1-to-1 follow-up.

·         Regularly report to supervisor on challenging issues that arise in participants’ progress, presenting recommendations for service transfers, discontinuances or extensions.

·         Actively participates in case reviews and case conferences to seek out “best practices” and “Double Loop” learning opportunities.

·         Participate in the process of preparing progress reports for internal and external customers as directed.

·         Follow established procedure for opening service file.

·         Keep all relevant service data up-to-date in HMIS system and maintain case files in accordance with applicable guidelines, completing data entry at the time of – or, in exceptional situations, within 24-hours of - every service interaction.

·         Reviews discrepancies in data received, verifies accuracy, requests clarification or advises supervisor of issues related to data

·         Complies with data integrity and security policies

·         Meets data quality standards

·         Uses data to drive high quality job performance

·         Participate in service trainings and coordination meetings as directed.

You should have:

·         Knowledge of social service resource systems and self-help intervention strategies.

·         Knowledge and skills in handling substance abuse and mental health issues.

·         Knowledge of public benefits and financial resources available in the community.

·         Ability to successfully develop relationships utilizing motivational interviewing techniques.

·         Crisis intervention and conflict resolution skills.

·         Patience/tolerance and tact/diplomacy.

·         Proven analytical and adaptability skills

·         Knowledge of family budgeting and money management.

·         Clear/firm-yet-flexible boundaries, consistent energy level and positive demeanor.

·         Thoroughness and accuracy with data collection, entry and quality control in a web based database.

·         Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.

·         Strong oral/written communication and listening skills.

·         Self-motivated and accountable for work time and other agency resources.

·         Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

·         Well organized: able to effectively manage multiple assignments to meet project deadlines.

Who are you:

·         AA degree in social services or related area, certification from a two year program in related area, and/or a combination of education and experience that demonstrates a capacity to help people coming from crisis situations and traumatizing circumstances to develop self-sustainability.

·         Experience working with low income and/or homeless populations.

·         Experience working with Veterans.

·         Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)

·         Proficient typing skills

·         Ability and willingness to work flexible hours to accommodate participants available only during the evening or on weekends.

·         Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

·         Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.

·         Must successfully pass a criminal background check.

It would be nice if you had:

·         Bachelor’s Degree with emphasis in social services, psychology or related fields

·         Experience working with people in low-income subsidized housing arrangements and/or supportive housing programs.

·         Bi-Lingual (Spanish).

SHELTER, Inc. provides an excellent benefits package including: Medical, Dental, Vision, LTD, Life, AD&D, 403b retirement plan, Flexible Spending Account, EAP and AFLAC. In addition, SHELTER, Inc. provides 14 paid holidays per year including a floating holiday to be taken on or around your birthday and 18 days of PTO per year to start!

To Apply: Email your cover letter and resume to resumes@shelterinc.org. 

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