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Housing Resource Specialist

PURPOSE of ROLE: This position is responsible for tenant education, land lord outreach, development and maintenance of an inventory of housing units for participants, as well as assisting participants with creating an individual service plan for housing self-sufficiency.



Facilitate and/or conduct group and individual tenant training sessions, as assigned by supervisor, on topics including but not limited to:

How to review and respond to available housing leads

Prepare rental resume and references

Free credit reports

Negotiation with prospective landlords

How to complete a rental application and address barriers to tenant selection

Tenant Rights

Fair Housing and Reasonable Accommodation

Provide assessments of each client and create individual housing case plans including written recommendations for housing needs


Locate and build relationships with landlords who are willing to SHELTER, Inc. participants and promote the SHELTER Inc. brand by maintaining positive relations through professional conduct and appropriate follow up.

Provides support for referrals to appropriate housing, identifying vacancies based on needs and availability, assisting with scheduling apartment viewings, submitting rental applications, and follow-up with property owners.

Negotiate rental agreements with landlords, conduct housing inspections, and assist participants with review of lease agreements and move-ins.

Match landlord qualifications with participant needs.

Assist in assuring housing meets habitability standards.

Assure appropriate documentation is in order for facilities considered for participant placement.

Maintain collaborative working relationship with other community service providers.

Assist staff at outside partner agencies as programs may require.


Maintain liaison with vendors.

Participate in program staff meetings, case conferences as needed.

Maintain communication with SHELTER, Inc. support services staff on housing placement status and assessment of participants’ ability to secure housing.

Participate in monthly house meetings with residents in transitional housing with services and housing staff to work on transition housing plans as needed.

Acts as a liaison between landlord and tenant as needed.

Attend outside meetings and conferences as directed.

Represent Agency internal and external customers.

Ensures that all participant files are maintained, accurate, and current.

Maintain documentation and tracking of housing search referrals.

Participate in departmental and agency-wide meetings.

Perform other duties as assigned.


• Must be familiar with or can work with re-entry, special needs & homeless populations

• Property, asset and mathematic skills

• Analytical and problem-solving skills

• High attention to detail and strong organizational skills with the ability to perform multiple functions simultaneously in a timely manner

• Ability to work well with individuals from diverse socio-economic and ethnic backgrounds

• De-escalation and conflict resolution skills a must

• Ability to use good judgment and work independently

• Ability to interpret and apply complex, sometimes competing regulatory/contractual requirements

• Strong written and oral communication skills

• Ability to organize meetings, manage group processes and facilitate schedules/logistics

• Quality control - demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance

• Maintains the highest standards of confidentiality with all records, including organizational and individual information


Knowledge of the Bay Area housing market with a focus on Contra Costa , Solano and Alameda Counties

Computer proficiency (Microsoft Word, Outlook and Excel)

Training and presentation skills

Database software experience

Must have strong administrative and office skills

Ability to add, subtracts, multiply and divide, using whole numbers, fractions, and decimals Including ability to compute rate, ratio, and percent

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage

Must successfully pass a criminal background check


Two years’ experience working in affordable housing or supportive housing environment

Working knowledge of landlord-tenant, fair housing, Section 504, ADA, Section 8, with ability to comprehend HUD manuals, regulatory agreements

Knowledge of rental subsidy programs (HUD Project Base Section 8, Housing Choice Voucher, Tax Credit, Shelter Plus Care, HOME, etc.)

Experience in placement assistance in low-income subsidized or supportive housing arrangements

Experience working with persons with physical and/or mental health disabilities

Experience CLARITY or other HMIS software systems

REAC and HQS training

Bilingual English/Spanish


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.

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