Who we are: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead Contra Costa County's effort to eliminate homelessness.
Our Mission: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.
What you will do: This position develops and manages housing, employment and services program(s) designed to increase residential stability for individuals and families experiencing or at risk of homelessness who meet program eligibility requirements.
· Manage program and staff to achieve all program and contractual deliverables.
· Develop and maintain policies/procedures manual for assigned program(s).
· Manage service-related expenditures and overall approved program budget according to established policies/procedures.
· Manage public and private contracts related to program(s), develop and accomplish applicable scope(s) of work and serve as point-of-contact for funders. Assist with grant applications and contract negotiations. Research, identify, and coordinate within agency to obtain new funding, support, and partnerships.
· Prepare reports for timely submission as required, provide progress reports for internal and external customers, assist in the preparation of year-end grant reports, and other analyses as requested.
· Coordinate program-level and collaborative activities and meetings.
· Conduct periodic case reviews with case managers to monitor applicant’s needs assessment, eligibility confirmation processes, monitor progress, and fine-tune intervention strategies and techniques.
· Perform regular file reviews to ensure that case files and service data in HMIS system rem ains up-to-date, accurate, and complete.
· Ensure completion of participant follow-up at 1, 2, 3, 6, 9 and 12 months to document long-term outcomes.
· Communicate promptly and effectively with other teams to assure close coordination in service delivery.
· Continually evaluate the overall quality and effectiveness of program design and services; recommend adjustments to improve outcomes and contractual obligations; prepare for and present program reviews
· Provide top quality external and internal customer service with an emphasis on responsiveness, confidentiality, consistency, and non-discrimination.
· Establish and develop initiatives, partnerships, services, and programs.
· Establish and monitor caseloads and work activities of direct reports to ensure service delivery and contract outcomes.
· Actively engage in staff development through agency performance management process, ongoing feedback (including regular One-on-Ones), and identification of training opportunities.
· Conduct hiring process following agency Talent Acquisition process. Conduct and coordinate on-boarding activities following agency policies and timelines.
· Quickly identify and address performance-related concerns, following agency policies and procedures. Ensure staff knowledge of, and adherence to, all applicable laws and regulations, professional standards, and agency Code of Conduct.
· Model and promote agency values, customer service, professional standards and Code of Conduct.
· Promote internal collaboration through service coordination meetings, committees, and leadership initiatives to ensure agency outcomes, effective services, good communication, workplace safety and overall staff development.
· Represent the agency in the community. Develop, recognize, document, and strengthen partner relationships to improve programs and outcomes.
· Independently and in coordination with Data Analytics and Analytics staff, develop opportunities for program staff and participants to provide input/feedback on program goals and the means of achieving them including exit surveys to gather program participants’ input/feedback to identify opportunities for program improvement.
· Utilize evidence-based “best practices” to maximize effectiveness of program(s).
· Other duties as assigned.
Who are you?
· Program, budget, and contract management experience including analytical skills to successfully monitor and manage program budgets and contractual reporting requirements.
· Personnel management and development experience.
· Extensive knowledge of best practices in the homeless intervention field, i.e. housing first/rapid re-housing, strength-based resiliency model, trauma-informed care, motivational interviewing, etc.
· Thorough knowledge of social services network and experience developing collaborative partner relationships with community allies
· Leadership skills including capacity to set and achieve goals, plan and facilitate meetings and group processes, negotiation and mediation skills, maintain patience and tolerance, tact/diplomacy in stressful situations, integrity and cultural competence, commitment to support diversity, equity, and inclusion, and ability to provide and received constructive feedback, ethics
· Professionalism and leadership in maintaining confidentiality with all records, including organizational and individual information, setting appropriate boundaries, knowledge of, and adherence to, applicable laws and regulations.
· Professional and administrative skills including oral/written communication, listening skills, quality control practices, accuracy and thoroughness, monitoring own work to ensure quality, and the use of office equipment, computer applications and databases.
· Well-organized, with ability to effectively manage multiple assignments and competing priorities for self and staff.
· Self-motivated and accountable for work time and other agency resources.
You should have:
· Bachelor’s degree in social work, social sciences or a closely related field of study (significant related work experience in lieu of a credential will be considered).
· At least 3 years of experience working with low income and/or homeless individuals and families.
· At least 2 years of experience in supervising three or more staff.
· Typing skills and computer proficiency (Microsoft Word, Outlook, PowerPoint and Excel).
· Experience with HMIS systems, databases and administrative/office management responsibilities.
· Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals, including ability to compute rate, ratio, and percent, and use skills to analyze budgets and program outcomes.
· Ability/willingness to work flexible hours.
· Personal experiences or empathy that demonstrates the ability to relate to those experiencing homelessness and making the transition to housing stability and greater self-sufficiency.
· Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.
· Must drive personal car on behalf of agency business and have a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
· Must successfully pass criminal background check.
Nice to have:
· Master’s degree in social work, social sciences, or an applicable field of study
· Experience and current professional credential or licensure equivalent to MSW, LCSW, MFT, etc.
· 5 years of direct experience working in housing or service programs working directly with low-income, homeless, and disadvantaged persons.
· 3 years of experience in providing supervision to five or more direct service staff.
· Bilingual English/Spanish.
SHELTER, Inc. Benefits:
Medical, Dental, Vision, Life Insurance, AD&D, LTD, EAP, Aflac Voluntary Insurances, Flexible Spending Account, 403b Retirement Plan, 14 paid holiday (including one on or around your birthday) and 18 days of Paid Time Off to start!
To Apply: Email your cover letter and resume to firstname.lastname@example.org.