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Program Manager- HMIS Analytics

Who we are: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We currently operate in Contra Costa, Alameda and Solano counties.

Our Mission: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

What you will do:

This position develops and manages our data analytics systems and team; HMIS, Clarity and ticketing systems. Design and oversight of HMIS projects and reporting utilizing PATH, ACT, continuum of VA homeless assistance programs and the department of labor homeless programs.

You will:

Lead the work of the HMIS data team and maintain integrity of client databases through data quality review, which includes client record maintenance, data cleansing, security policies and protocols, and data entry compliance monitoring to facilitate the highest level data analysis and program planning. Provides regular feedback regarding data quality to the CoC, and other relevant program staff.

Foster a data culture and enable data driven decision making across the organization.

Implements, organizes, and maintains efficient daily workflow across the team.

Work with the Director of Programs and Program Managers to develop a strategic plan for using HMIS to reduce long-term homelessness and developing data driven solutions.

Fosters a learning community among the team to increase capacity and communication, identify challenges, and implement innovative and durable solutions.

Oversee all other group reporting requirements including internal audit updates, half year reporting, etc.

Assist with program evaluation and documentation of new policies and procedures.

Collaborate with program managers to assist with performance target creation.

Promote a strong sense of urgency for reaching goals and key deliverables.

Develop open communication and productive working relationships with leadership, operational leads, and the broader SHELTER Inc. team.

Create fact-based stories to drive insights into action and utilize presentation skills to articulate the data to key stakeholders.

Capable of motivating and mentoring data/report analysts and assessing performance.

Provides primary oversight and review of both scheduled and ad hoc data requests, stakeholder reports, and data visualizations for consistency, accuracy, relevance and effectiveness.

Provide data and evaluation support for grant-making and procurement, development of performance targets and performance reports.

Maintain up to date knowledge of data elements and requirements necessary to report to SHELTER Inc. funders.

Represent SHELTER Inc. and participate at meetings and conferences as appropriate, communicating effectively with other SHELTER Inc. departments, and external audiences, as appropriate.

Reporting Responsibilities

Oversees and manages processes to meet contractual reporting requirements.

Collects and review performance of all Continuum of Care (CoC) projects.

Coordinates with internal teams to ensure current and accurate reporting requirements and performance expectations are included in agreements with funders and sub-recipients.

Work closely with the HMIS unit to develop reporting criteria.

Coordinates with internal teams to review, analyze and take action on performance and demographic information reported by service providers.

Provides clear and timely reports to funders and other stakeholders.

Provides past performance data to inform program development with internal and external partners.

Creates and presents regular program and system-level reports to various stakeholders.

Ensure that all reports required by Senior Team are accurate and in compliance with funders requirements.

Maintains calendar of report submission deadlines to guide the scheduling of program evaluations.

Review and analyze Contract Performance Reports (CPR), Annual Performance Reports (APR) and DPSS reports as well as supporting schedules for reporting to internal management.

Evaluation Responsibilities

Evaluates the strengths and weaknesses of business systems based on the evidence gathered through analysis of HMIS data and prepares report that presents weaknesses and recommendations for remediation in an objective manner.

Convenes and coordinates stakeholder groups to create straightforward, meaningful, system-level performance metrics and goals, and clear tools for measurement, reporting progress towards ending homelessness for all sub-populations.

Conducts annual evaluation of housing and service needs, and current inventory and gaps.

Provides data and evaluation support for grant-making and procurement, including evaluation of proposals for funding.

Coordinates with external research entities as appropriate to support outside research efforts by contributing data and/or subject matter expertise.

Responsible for the timely and accurate reporting of all HUD/City/County metrics.

Design and develop program reports for a variety of stakeholders including funders, programs and external partners requirements including Point-In-Time, Housing Inventory,

COC Annual Performance, and CAPER.

Coordinate and lead efforts in analyzing and interpreting outcome data;

Conduct analyses using HMIS and external data sets to guide service planning discussions at the individual, cohort and program levels.

Collect quantifiable data to help identify the community needs and CoC service gaps, assist in properly aligning CoC services, develop outcome measures, and track the success of the Strategic Plan to End Homelessness goals.

Provide guidance to program and software vendor on data collection requirements in order to respond to new and changing grant/program requirements and develop system · Perform other related duties as assigned; and

Adhere to agency standards of excellent customer service.

You should have:

Program, budget, and contract management experience including analytical skills to successfully monitor and manage program budgets and contractual reporting requirements.

Personnel management and development experience.

Regulations, requirements and procedures.

Experience with programmatic quality assurance, performance management and evaluation techniques.

Experience with database management systems and data collection practices, particularly with regards to HMIS.

Experience with identifying new opportunities for process improvement.

Excellent people skills, specifically a capacity for collaboration and interpersonal relationships; facilitation experience preferred.

Master translator, skilled at transforming abstract, complex ideas and findings into clear, actionable information through both verbally and visually media.

Ability to perform and lead in a team-based project management environment.

Expert problem solving, prioritization, and decision-making capabilities.

Skilled juggler, with the ability to manage and meet multiple competing deadlines.

Emotionally intelligent leader and coach, experienced in attracting, motivating and retaining star performers.

Clear and effective communicator both orally and in writing; presentation experience preferred.

Intermediate and advanced level of computer software programs specifically, data visualization tools (MS Power BI, Tableau, etc.), Microsoft Office (Word, Excel, Access, Power Point and Outlook), Microsoft Project, statistical software packages (SPSS, SAS, R, etc.).

Self-motivated and accountable for work time and other agency resources.

Minimum Qualifications:

Bachelor’s degree in social work, social sciences or a closely related field of study (significant related work experience in lieu of a credential will be considered).

At least 3 years of experience working with low income and/or homeless individuals and families.

At least 2 years of experience in supervising three or more staff.

Minimum of five years of experience analyzing and interpreting data, preferably in a field with a human services focus. Knowledge and experience in developing, implementing and/or administering social service programs. Supervisory experience is preferred.

Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals, including ability to compute rate, ratio, and percent, and use skills to analyze budgets and program outcomes.

Ability/willingness to work flexible hours.

Personal experiences or empathy that demonstrates the ability to relate to those experiencing homelessness and making the transition to housing stability and greater self-sufficiency.

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Must drive personal car on behalf of agency business and have a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.

Must successfully pass criminal background check.

It would be nice if you had:

Master’s degree in social work, social sciences, or an applicable field of study

Experience and current professional credential or licensure equivalent to MSW, LCSW, MFT, etc.

5 years of direct experience working in housing or service programs working directly with low-income, homeless, and disadvantaged persons.

3 years of experience in providing supervision to five or more direct service staff.

Bilingual English/Spanish.

SHELTER, Inc. Benefits:

Medical, Dental, Vision, Life Insurance, AD&D, LTD, EAP, Aflac Voluntary Insurances, PetFirst pet insurance, Flexible Spending Account, 403b Retirement Plan, 14 paid holiday (including one on or around your birthday) and 18 days of Paid Time Off to start!


To Apply: Email your resume & cover letter to

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