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Program Manager: Maintenance & Facilities

PURPOSE of ROLE: This position manages and coordinates the operational and systems infrastructure of SHELTER, Inc. owned properties, corporate office, and the maintenance services for master leased properties. Participates in the development and implementation of agency and team policies and procedures, audits current procedures and work plans; plans and manages all building and maintenance projects, agency owned vehicles, and works with vendors, contractors and landlords to build strong rapport and support fair and equitable business practices. 



Ensures that the property is maintained physically to meet the standards set by REAC, HUD and the organization. This is achieved by following procedures established by SHELTER, Inc. and working with vendors, contractors, and property specialist to perform or complete any necessary work.

Maintain oversight understanding of all building repair including; electrical, HVAC, plumbing, and carpentry work.

Perform or oversee performance of the following (including but not limited to): minor repairs to building appliances and fixtures, repair and change locks, replace floor tile, clear clogged drains, repair or replace plumbing fixtures, patch holes in walls, clean unit interiors, perform miscellaneous carpentry repairs, perform minor masonry duties, interior and exterior painting, build or repair fences, install window coverings, install carpet, install major appliances and light fixtures.

Abides by and suggests necessary safety procedures.

Ensures all vacant home turnover procedures are followed; that turnovers are accomplished in a timeframe and manner consistent with the organization’s standards and the property’s budgetary goals and limitations.

Prepares written recommendations for physical repairs and/or replacements and provide to supervisor.

May be required to maintain grounds and landscaping at certain locations.  


Promote and foster harmonious relations among residents, tenants, vendors, and the community promptly and professionally as needs/issues arise

Perform other duties as assigned. 

Ability to interact with residents and tenants and handle complaints with reasonable discretion.


Ability to set priorities.

Ability to maintain patience and tolerance.

Ability to develop successful partnerships and relationships.

Professionalism, including maintaining confidentiality and setting boundaries.

Proficient written and verbal communication skills.

Good knowledge in building repair trades, purchasing procedures and practices, work safety requirements, and repair procedures.

Ability to keep accurate and detailed records.

Basic knowledge in preventive maintenance work and scheduling.

Basic understanding of habitability and REAC inspection requirements. 


Minimum of two years’ oversight experience in multifamily building maintenance including repairs, carpentry, minor electrical, minor plumbing, painting, refurbishing, cleaning, heating.

Working knowledge of building maintenance systems.

Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percent.

Oral and written communication skills.

Flexibility to work evenings and weekends as needed.

Must have basic knowledge of Landlord/Tenant Laws, Fair Housing Laws, and ADA/Reasonable accommodation regulations.

Access to personal car on behalf of agency business and have a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.

Must successfully pass a criminal background check.


REAC inspection training

Cal-OSHA training

Basic understanding of habitability issues

Experience with Microsoft Word, Outlook and Excel

Bilingual English/Spanish 


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision. 

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. 

There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.

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