Shelter Particpant Care Coordinator

Who We Are: SHELTER, Inc. is an independent, community-based non-profit organization created in 1986 to lead the effort to eliminate homelessness. We currently operate in Contra Costa, Solano and Alameda Counties.

Our Mission: To prevent and end homelessness among low-income, homeless, and disadvantaged families and individuals by providing housing services, support and resources that lead to self-sufficiency.

What you will do: This position is responsible for consulting with participants and determining their wellness needs, provide medication monitoring and first aid services as needed. This position may also assist Case Managers in coordinating patient-care services.

You will:

· Consult with participants and their respective Case Managers to discuss health concerns.

· Provide oversite to the medication monitoring process.

· Work closely with the participants to educate them on their current medical condition, diagnosis and medications.

· Work with the Case Manager to assist in developing a plan of care to address their personal health care needs.

· Consult and collaborate with other health care providers and specialists to set patient appointments or follow ups, as needed.

· Provide wellness checks on participants regularly and evaluate and document progress.

· Assist the participants’ care team with developing and assessing health interventions.

· Attend ongoing training and courses to keep abreast of new developments in health care and case management.

· Treat participants with empathy and respect and conduct oneself in a professional manner.

· Comply with organizational guidelines and health care laws and regulations.

· Conduct interviews, access resources to gather information for factual base on which to formulate a plan for participant in conjunction with Case Manager.

· Demonstrate knowledge and understanding of participant health and social services presenting risks and apply appropriate risk stratification.

· Convey knowledge of health and/or social service delivery model to participants.

· Document accurately in established record system.

· Perform routine comprehensive, independent reassessment of participant status and progress toward achievement of plan goals. Make adjustments in writing as appropriate.

· Utilize existing community resources in providing care/services to meet goals.

· Follow agency procedures to link with other SHELTER, Inc. services and staff supports.

· Plan for, review with participant, and conduct appropriate closure of cases against specified criteria when resulting from program completion or voluntary exit.

· In case of involuntary discharge/termination, or other adverse action, work with program manager to ensure all procedures are followed.

· Participate in internal and external case conference/case coordination meetings.

· Connect and maintain liaison to internal and external service resources.

· Complete/attend trainings as required and to enhance skills.

· Follow established procedure for opening service file.

· Keep all relevant service data up-to-date in HMIS system and maintain case files in accordance with applicable guidelines, completing data entry immediately or no later than within 24 hours of service interaction.

· Comply with data integrity and security policies.

· Meet data quality standards by reviewing discrepancies in data received, verifying accuracy, requesting clarification and advising supervisor of issues related to data.

Who you are:

· Knowledge of social service resource systems and self-help intervention strategies.

· Basic knowledge of medical conditions and medications used in treatment.

· Independently counsel populations of mental health, substance abuse, homeless individuals

· Knowledge and skills in handling substance abuse and mental health issues.

· Knowledge of public benefits and financial resources available in the community.

· Ability to successfully develop relationships utilizing motivational interviewing techniques.

· Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care.

· Knowledge of family budgeting and money management.

· Thoroughness and accuracy with data collection, entry and quality control in a web based database.

· Patience/tolerance and tact/diplomacy.

· Knowledge of family budgeting and money management.

· Clear/firm-yet-flexible boundaries, consistent energy level and positive demeanor.

· Thoroughness and accuracy with data collection, entry and quality control in a web based database.

· Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.

· Strong oral/written communication and listening skills.

· Self-motivated and accountable for work time and other agency resources.

· Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.

You should have:

· Associates degree in social services or related area, certification from a two year program in related area, and/or a combination of education and experience that demonstrates a capacity to help people coming from crisis situations and traumatizing circumstances to develop self-sustainability.

· Experience working with low income and/or homeless populations.

· Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)

· Proficient typing skills.

· Ability and willingness to work flexible hours to accommodate participants available during the evening or on weekends.

· Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

· Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.

· Must successfully pass a criminal background check.

It would be nice if you had:

· Bachelor’s Degree with emphasis in social services, psychology or related fields

· Experience working with people in low-income subsidized housing arrangements and/or supportive housing programs.

Bi-Lingual English Spanish

SHELTER, Inc. Benefits:

Medical, Dental, Vision, Life Insurance, AD&D, LTD, EAP, Aflac Voluntary Insurances, PetFirst pet insurance, Flexible Spending Account, 403b Retirement Plan, 14 paid holiday (including one on or around your birthday) and 18 days of Paid off Time to start !

To Apply: Email your cover letter and resume to


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