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Temporary Shelter Attendant -Concord/Martinez

PURPOSE of ROLE: This position is responsible for the day-to-day needs of all participants while they’re residing in a temporary shelter-in-place facility.  



Monitor facility, making rounds every 30-60 minutes.  Assure a clean, safe and healthy environment, verified by the initialing of the Perimeter Check sign off sheet.

Identify and address hazardous and potentially hazardous items and situations. Respond to all emergencies, as well as all emergency preparation drills by prioritizing human life and the safeguard of property to the best extent possible.

Identify, log, and contact the Program Manager regarding all facility maintenance and repair issues, this may also include communicating with the vendor/owner of the facility directly.

Maintain a daily sign-in/out sheet of all shelter participants.

Provide access to the buildings and surrounding areas of those identified persons cleared for a particular task as approved by Program Manager.

Inventory supplies and furnishings regularly, noting items needed and requesting and obtaining needed items from donors and/or benefactors in collaboration with Program Manager. 


Provide on-site coverage for 24/7 shelter operations.

Maintain confidentiality of participants at all times; maintain a safe environment. 

Observe and report behavior(s) that violate guidelines or create an unhealthy environment in daily log; complete incident reports and contact supervisor as needed and or appropriate. An end of shift report should be written and emailed directly to the Program Manager to determine end of shift completion.

Handle disputes between participants in a positive professional manner and diffuse potential stressful/hostile situations prior to occurrence whenever possible.

Respond to phone calls made to shelter facility.

Assist with serving and meal preparation as needed, including assisting volunteer groups that prepare meals.

Provide resource items (i.e. toiletries, diapers, laundry soap, donations, etc.) as requested by participants, noting items in program log and taking responsibility to obtain and/or notify Program Manager of needed items.



Administrative tasks as needed, such as updating rosters, photocopying, data entry and creating Word and Excel documents.

The completion and entering of all data/reporting, staff logs, documentation associated, and routine email management required by/of the Shelter Attendant, and as assigned by Shelter Supervisor.

Attend all on-site and outside meetings and trainings as assigned.

Complete all Relias E-Learnings as assigned on or before due date. 

Other duties as assigned.


High level of professionalism that includes integrity and strong ethical values to show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.

Effective written and verbal communication skills

Exercises good judgment to handle challenging situations


Quality control of facility environment

Collaboration with clients and volunteers

Timeliness on completion of tasks

Crisis intervention and conflict resolution skills

Patience/tolerance and tact/diplomacy

Attention to detail

Proficiency with Microsoft Word and Excel, Outlook


High School Diploma or GED

Ability and willingness to work flexible hours to accommodate participants available only during the evening or on weekends.

Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.

Must obtain and maintain ServSafe certification.

Must successfully pass a criminal background check.

Must pass a TB test.


Associates Degree with emphasis in social services, psychology or related fields

Experience working with low-income and/or homeless populations

First Aid/CPR training

Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.

Bilingual English/Spanish


The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT: The environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.


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