Employment Opportunities

At SHELTER, Inc. we offer a variety of employment opportunities, a culture that supports diversity, enthusiasm and respect with competitive compensation packages, including health and dental insurance, paid time off and retirement benefits.

  • Case Managers must be skilled working with participants who have experienced severe trauma and are struggling to improve their circumstances. Case managers are expected to adhere to the highest standards of human service delivery, professional conduct, responsibility and social service ethics in the performance of their job assignment at all times. The Case Manager must be adept at collecting, entering and using data to drive high quality performance. The Case Manager may work a flexible schedule and must be willing to accommodate participants who are available only during the evening or on weekends.

    Overview:

    Screen prospective program participants for services eligibility.
    Gather income verification and other necessary documentation for those eligible for temporary financial assistance needs and other support services, informing participants of their rent/deposit obligations and other requirements.
    Completes assessments of new clients that include the HMIS Intake, VISPDAT, and Housing Retention Assessment. Complete a Participation Contract with each applicant after service identification process is completed.
    Keep current on best practices in the socials services and housing placement fields.
    Connect and maintain liaison to internal and external service resources.
    Carry a caseload of 20-50 (as determined by service type) households in need of housing assistance, maintaining regular contact with program participants, other service partners, etc.
    Help program participants develop Service Action Plan in which they self-define attainable goals and time-specific task commitments for acquiring the skills and resources required for successful stabilization of their households.
    Share information with program participants related to personal/family budgeting and financial management, including support with filing tax returns, filing for Earned Income Tax Credit, banking and credit repair.
    Help program participants connect to public and private service resources available to assist them in attaining their stabilization, and follow-up on referrals to encourage participants’ forward momentum/progress.
    Maintain liaison to service partners via case conferences and 1-to-1 follow-up.
    Regularly report to supervisor on challenging issues that arise in participants’ progress, presenting recommendations for service transfers, discontinuances or extensions.
    Actively participates in case reviews and case conferences to seek out “best practices” and “Double Loop” learning opportunities.
    Participate in the process of preparing progress reports for internal and external customers as directed.
    Follow established procedure for opening service file.
    Keep all relevant service data up-to-date in HMIS system and maintain case files in accordance with applicable guidelines, completing data entry at the time of – or, in exceptional situations, within 24-hours of - every service interaction.
    Reviews discrepancies in data received, verifies accuracy, requests clarification or advises supervisor of issues related to data
    Complies with data integrity and security policies
    Meets data quality standards
    Uses data to drive high quality job performance
    Participate in service trainings and coordination meetings as directed.
    Coordinate with Quality Assurance Specialist on internal documentation compliance.
    EXPECTED PROFICIENCIES:

    Knowledge of social service resource systems and self-help intervention strategies.
    Knowledge and skills in handling substance abuse and mental health issues.
    Knowledge of public benefits and financial resources available in the community.
    Ability to successfully develop relationships utilizing motivational interviewing techniques.
    Crisis intervention and conflict resolution skills.
    Patience/tolerance and tact/diplomacy.
    Proven analytical and adaptability skills
    Knowledge of family budgeting and money management.
    Clear/firm-yet-flexible boundaries, consistent energy level and positive demeanor.
    Thoroughness and accuracy with data collection, entry and quality control in a web based database.
    Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.
    Strong oral/written communication and listening skills.
    Self-motivated and accountable for work time and other agency resources.
    Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
    Well organized: able to effectively manage multiple assignments to meet project deadlines.
    MINUIMUM QUALIFICATIONS:

    AA degree in social services or related area, certification from a two year program in related area, and/or a combination of education and experience that demonstrates a capacity to help people coming from crisis situations and traumatizing circumstances to develop self-sustainability.
    Experience working with low income and/or homeless populations.
    Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
    Proficient typing skills
    Ability and willingness to work flexible hours to accommodate participants available only during the evening or on weekends.
    Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.
    Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
    Must successfully pass a criminal background check.
    PREFERRED QUALIFICATIONS:

    Bachelor’s Degree with emphasis in social services, psychology or related fields
    Experience working with people in low-income subsidized housing arrangements and/or supportive housing programs.
    Bi-Lingual (Spanish).
    SHELTER, Inc. provides an excellent benefits package including Medical, Dental, Life, Vision, LTD, AD&D, 403b retirement plan, Flexible Spending Account, EAP and AFLAC. In addition, SHELTER, Inc. provides 14 paid holidays per year, plus a floating holiday to be taken on or around your birthday and 18 days of PTO per year to start!

  • SHELTER, Inc. is an independent nonprofit organization founded in 1986 to aid East Bay area's homeless population. We are currently seeking a dynamic and compassionate sales person to work with a diverse participant profile. This full-time Housing Resource Specialist will assist in securing housing and providing training/support to our valued program participants.

    ESSENTIAL DUTIES:

    LANDLORD OUTREACH & HOUSING SEARCH SUPPORT:

    Locate and build relationships with landlords who are willing to house homeless
    Provides support for referrals to appropriate housing, identifying vacancies based on needs and availability, assisting with scheduling apartment viewings, submitting rental applications, and follow-up with property owners
    Negotiate rental agreements with landlords, conduct housing inspections, and assist participants with review of lease agreements and move-ins
    Match landlord qualifications with client needs
    Assist in assuring housing meets habitability standards
    Assure appropriate documentation is in order for facilities considered for participant placement
    Maintain collaborative working relationship with other community service providers
    Complete paperwork and obtain housing subsidies for participants as needed
    Conduct regular home visits to all participants & Provide assessments of each client and create individual housing case plans including written recommendations for housing needs
    Maintains and updates a Housing Directory which will include apartment communities, affordable housing providers, clean-and-sober housing, residential facilities, housing authority contacts, and any other housing resource to assist participants in the search for housing
    Track changes in contract law and/or regulatory requirements which may impact housing placement efforts for the population served
    TRAINING AND DEVELOPMENT:

    Provide ongoing, monthly housing retention support to clients after they are housed
    Coordinate with client and program staff to obtain and enter six-month and twelve-month housing retention information into database and reporting programs.
    Present training materials on topics such as:
    *How to complete a rental application

    *Barriers to tenant selection

    *Tenant Rights and Responsibilities

    *Fair Housing and Reasonable Accommodation

    QUALIFICATIONS:

    Two years property management experience- affordable and conventional preferred
    Knowledge of local housing market and housing resources preferred
    Strong written and verbal communication skills
    Demonstrated computer skills in a range of applications, such as MS Word, MS Excel, HMIS, PowerPoint and web based applications
    Reliable transportation and a valid CDL is required for this position.
    Training and presentation skills
    Strong customer service focus is a must
    Must be open to flexible work schedule to accommodate varied schedules of landlords and clients.

    Required experience:

    Property Management 2 years- CA Landlord tenant relations and strong grasp of Fair Housing law and policies.

    Required license or certification:

    CA Driver's License

    ***Excellent Benefits including Medical, Dental, Life, Vision, LTD, AD&D, 403b retirement plan, Flexible Spending Account, EAP and AFLAC. In addition, SHELTER, Inc. provides 14 paid holidays per year and 18 days of PTO per year!

  • JOB POSTING: Program Manager
    Applicants are requested to provide a cover letter along with a resume.
    SHELTER, Inc. is an independent, community-based, not-for-profit organization established in 1986 to lead Contra Costa County’s effort to eliminate homelessness. Since then, we have helped over 80,000 people to avoid losing their housing or make the transition from homelessness to self-sustainability.
    SHELTER, Inc.’s mission is to prevent and end homelessness for low-income, homeless, and disadvantaged families and individuals by providing housing, services, support, and resources that lead to self-sufficiency. We do this by focusing on three essential areas: 1) preventing homelessness (furnishing immediate short-term rental assistance and financial planning guidance); 2) ending homelessness (making available emergency shelter, permanent housing, education, counseling and employment services); and 3) providing affordable housing (SHELTER Inc. owns or leases hundreds of units to house those most vulnerable in our community). Our programs encompass multiple strategies including low-income affordable housing, permanent supportive housing, rapid re-housing, emergency family shelter, rental assistance, and employment services. We serve all populations including the disabled, veterans, and domestic violence victims. Every year we assist over 500 families with more than 1,000 children and an additional 500 individuals, totaling over 2,500 lives.
    SHELTER, Inc. is expanding its services and programs so we are currently recruiting for a number of Program Managers. Successful candidates will:
    • Be innovative, flexible, and able to establish strong internal and external working partnerships
    • Value a learning environment and have experience developing staff
    • Thrive in a fast paced work environment
    • Have an urgency and commitment to help individuals and families retain, regain and maintain housing stability and greater self-determination
    • Be able to balance multiple, and sometimes conflicting, staff, client, management, and strategic priorities
    • Have experience managing staff, contracts, and budgets
    • Be comfortable interacting directly with program participants that could include individuals and families experiencing homelessness who may also be veterans, have a history of incarceration, be survivors of interpersonal violence, and/or challenged by physical, or substance abuse disabilities homeless families, and or cognitive, mental health patients.
    Overview:
    • Manage program and staff to achieve all program and contractual deliverables, including reporting and meeting deadlines.
    • Conduct periodic case reviews with case managers to monitor applicant’s needs assessment, eligibility confirmation processes, monitor progress, and fine-tune intervention strategies and techniques.
    • Continually evaluate the overall quality and effectiveness of program design and services; recommend adjustments to improve outcomes and contractual obligations; prepare for and present program reviews.
    • Provide top quality external and internal customer service with an emphasis on responsiveness, confidentiality, consistency, and non-discrimination.
    • Establish and monitor caseloads and work activities of direct reports to ensure service delivery and contract outcomes.
    • Model and promote agency values, customer service, professional standards and Code of Conduct.
    EXPECTED PROFICIENCIES:
    • Extensive knowledge of best practices in the homeless intervention field, i.e. housing first/rapid re-housing, strength-based resiliency model, trauma-informed care, motivational interviewing, etc.
    • Thorough knowledge of social services network and experience developing collaborative partner relationships with community allies
    • Leadership skills including managing budgets, capacity to set and achieve goals, plan and facilitate meetings and group processes, negotiation and mediation skills, maintain patience and tolerance, tact/diplomacy in stressful situations, integrity and cultural competence, commitment to support diversity, equity, and inclusion, and ability to provide and receive constructive feedback, ethics
    • Professionalism and leadership in maintaining confidentiality with all records, including organizational and individual information, setting appropriate boundaries, knowledge of, and adherence to, applicable laws and regulations.
    MINIMUM QUALIFICATIONS:
    • Bachelor’s degree in social work, social sciences or a closely related field of study (significant related work experience in lieu of a credential will be considered).
    • At least three years of experience working with low income and/or homeless individuals and families.
    • At least two years of experience in supervising three or more staff.
    • Typing skills and computer proficiency (Microsoft Word, Outlook, PowerPoint and Excel).
    • Experience with HMIS systems, databases and administrative/office management responsibilities.
    • Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals, including ability to compute rate, ratio, and percent, and use skills to analyze budgets and program outcomes.
    • Ability/willingness to work flexible hours.
    • Personal experiences or empathy that demonstrates the ability to relate to those experiencing homelessness and making the transition to housing stability and greater self-sufficiency.
    • Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.
    • Current valid drivers’ license and proof of insurance.
    • Must successfully pass a criminal background check.
    PREFERRED QUALIFICATIONS:
    • Master’s degree in social work, social sciences, or an applicable field of study
    • Experience and current professional credential or licensure equivalent to MSW, LCSW, MFT, etc.
    • Five years of direct experience working in housing or service programs working directly with low-income, homeless, and disadvantaged persons.
    • Three years of experience in providing supervision to five or more direct service staff.
    • Access to reliable personal transportation, including a DMV record that permits driver to be insured.
    • Bilingual.
    PHYSICAL DEMANDS:
    The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel objects. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.
    The employee is expected to be able to drive within Northern California around 30% of the time.
    The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
    There are no unusual environmental conditions. Typically, the noise level in the work environment is quiet.
    Excellent benefits including Medical, Dental, Life, Vision, LTD, AD&D, 403b retirement plan, Flexible Spending Account, EAP and AFLAC. In addition, SHELTER, Inc. provides 14 paid holidays per year, plus a floating holiday to be taken on or around your birthday and 18 days of PTO per year!

  • SSI/SSDI Outreach, Access, and Recovery (SOAR) is a model that helps individuals experiencing or at-risk for homelessness who have mental illness and/or a co-occurring substance use disorder or other medical impairments apply for Social Security disability benefits. The outreach program uses this model to assist people with disabilities who would have difficulty applying independently for SSI/SSDI benefits.

    Our staff works to build trust with those experiencing homelessness first by helping to meet basic needs (including food, clothing, showers, laundry, transportation, identification, etc.). Then, they partner with each individual to access housing, employment, benefits, medical care, mental health care, substance abuse treatment, and other services.

    The SOAR Benefits Specialist provides direct outreach services in a team environment to people experiencing homelessness and represents SHELTER, Inc. to community stakeholders. A large portion of time will be spent in the community, directly providing services to persons living on the streets in the East Bay area. While much of the work is independent and self-directed, there is also a strong team dynamic. Shift schedules include hours between 7 AM - 7 PM, Monday through Friday. Successful candidates are committed to ending homelessness and have a fundamental belief that hope and recovery are always possible.

    RESPONSIBILITIES:

    Work with Case Managers to engage individuals in need of services and identify potential SOAR candidates
    Work with a core group of individuals consistently over time in order to create a plan to meet their needs, particularly with those who may not independently seek services;
    Proactively initiate non-judgmental conversation and a consistent presence;
    Assist individuals applying for disability benefits using the SOAR components;
    Initiate paperwork with consumers by filing initial documentation of representation with SSA office
    Complete interviews with consumers to gather information to complete SSI/SSDI applications
    Gather medical records and other information to complete SSI/SSDI applications
    Write SOAR Medical Summary Reports for consumer applications
    Accompany consumers to appointments at the Social Security Administration and maintain communication with Social Security Administration (SSA) and the DC Disability Determination Division (DDD) regarding cases;
    Coordinate visits to medical doctors, psychiatrists, and other specialists to obtain evidence for case
    Consult with team members on SOAR strategies;
    Provide case management assistance and coordinate complex needs of multiple individuals within a larger continuum of care;
    Identify other community resources and provide in-depth referrals to housing and medical and mental health services;
    Maintain records in Electronic Medical Record, including progress notes, incident reports, referrals, and psychosocial assessments in timely manner;
    Represent SHELTER, Inc. and the Homeless Programs at trainings, community meetings, and other venues as needed;
    Attend any trainings/certifications as required
    Perform related work as assigned;
    QUALIFICATIONS:

    Minimum 4 year degree in human services;
    2 years of experience working directly with individuals experiencing homelessness who have mentally illness and/or are dually diagnosed;
    Knowledge of mental health and substance abuse clinical techniques preferred;
    Familiarity with federal and state public benefits programs and/or SOAR a plus;
    Knowledge of East Bay area social service resources a plus;
    Superior interpersonal, oral communication, writing, and computer skills;
    Superior organizational skills and attention to detail; ability to prioritize multiple tasks and meet frequent deadlines;
    Ability to build rapport with a diverse population, developing trust and conducting interviews in non-traditional settings and unstructured environments;
    Ability to cultivate partnerships and positive relationships with other providers and community stakeholders;
    Driver’s License
    SHELTER, Inc. provides an excellent benefits package including Medical, Dental, Life, Vision, LTD, AD&D, 403b retirement plan, Flexible Spending Account, EAP and AFLAC. In addition, SHELTER, Inc. provides 14 paid holidays per year, plus a floating holiday to be taken on or around your birthday and 18 days of PTO per year to start!

  • SHELTER, Inc. is currently hiring for a Program Assistant for our HVRP (Homeless Veteran Reintegration Program) and Employment Services program.

    AREAS of FOCUS:

    SCREENING, ASSESSMENT & TRACKING:

    Review prospective program participants for services eligibility
    Maintain/update program caseload lists for all programs
    Maintain and complete monthly participant reports
    Maintain/update expense logs and records
    ADMINISTRATIVE RESPONSIBILITIES:

    Maintain inventory of office equipment and office supplies and order as needed.
    Greet agency visitors and assist with inquiries.
    Make photo copies, fax documents and perform other clerical functions.
    Reserve facilities/conference rooms for department and or team meetings/functions.
    Assists with and prepares correspondence for all staff and Manager.
    Connect and maintain liaison to internal and external services resources.
    Prepares and maintains Master Filing System for programs entry and exits. (participant files)
    DATA DOCUMENTATION:

    Keep all relevant service data up-to-date in HMIS system and maintain case files in accordance with applicable guidelines, completing data entry at the time of – or, in exceptional situations, within 24-hours of - every service interaction.
    Participate in service trainings and coordination meetings as directed.
    EXPECTED PROFICIENCIES:

    Patience/tolerance and tact/diplomacy.
    Proven analytical and adaptability skills
    Clear/firm-yet-flexible boundaries, consistent energy level and positive demeanor.
    Basic competency in data entry and ability to work with a web based database.
    Professionalism: high level of integrity and strong ethical values show capacity to maintain highest standards of confidentiality with all records, including organizational and individual information.
    Strong oral/written communication and listening skills.
    Self-motivated and accountable for work time and other agency resources.
    Quality control: demonstrates accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
    Well organized: able to effectively manage multiple assignments to meet project deadlines.
    MINUIMUM QUALIFICATIONS:

    Experience that demonstrates a capacity to support the Program Services Manager and the Program Services Department in various program administrative duties as well as special projects.

    Experience working with low income and/or homeless populations
    Experience utilizing Microsoft Office Outlook, Word and Excel programs.
    Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.
    Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.’s automobile coverage.
    Must successfully pass a criminal background check.
    PREFERRED QUALIFICATIONS:

    AA degree in administrative services or related area, and/or certification from a two year program in related area.
    Benefits:

    SHELTER, Inc. provides an excellent benefits package including Medical, Dental, Life, Vision, LTD, AD&D, 403(b) retirement plan, Flexible Spending Account, EAP and AFLAC. In addition, SHELTER, Inc. provides 14 paid holidays per year, including a floating holiday to be taken on or around your birthday and 18 days of PTO per year to start!

    Job Type: Full-time

    Salary: $16.00 to $20.00 /hour


SHELTER, Inc. is an Equal Opportunity Employer.
All applicants will be afforded equal opportunity without discrimination because of race, religion, sex, marital status or sexual orientation, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military status.

 

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